Lush Amour Return Policy
At Lush Amour, we aim to provide an exceptional shopping experience. However, if your purchase isn’t exactly what you were looking for, we’re here to help make the return process easy and straightforward. Our return policy is designed to offer flexibility, ensuring your satisfaction and peace of mind.
Return Timeframe
You may return any item within 2 days of receiving your purchase. This brief window helps us keep our products fresh, while still providing you with time to review your order and decide if it meets your needs. If you wish to make a return, please do so within this period to ensure eligibility.
Conditions for Returns
To be eligible for a return, items must meet the following requirements:
- Unused Condition: Products should be in the same condition as when you received them, with no signs of wear or use.
- Original Packaging: Please include all original packaging, such as boxes, tags, and protective covers. We require the original packaging to ensure safe transit and maintain quality.
- Order Number and Proof of Purchase: Having your order number and proof of purchase helps us quickly process your return and issue the appropriate refund or exchange.
Items Not Eligible for Return
Please note that certain items are not eligible for return due to health and hygiene reasons, or because they are final sale. This includes items such as:
- Final sale or clearance items
- Personalized or custom products
- Products that have been used or damaged after delivery
If you have questions about the eligibility of a specific item, feel free to contact our support team for clarification before initiating a return.
How to Initiate a Return
Returning an item is easy. Just follow these simple steps:
- Contact Customer Support: Email or call our customer support team within 2 days of receiving your order. Make sure to have your order number and product details handy.
- Receive Return Instructions: Our team will guide you through the return process, providing instructions and any necessary documentation for a smooth return.
- Ship the Item Back: Pack the item securely in its original packaging, and send it to the address provided by our team. We recommend using a trackable shipping service to ensure your return arrives safely.
Refund and Exchange Process
Once we receive and inspect your return, we’ll process your refund or exchange based on your preference. Refunds will be issued to the original payment method within 5-7 business days. If you opt for an exchange, our team will work with you to ensure the replacement item is dispatched promptly.
Return Shipping Costs
Please note that return shipping costs are the responsibility of the customer. Lush Amour does not cover return shipping fees unless the item was damaged or incorrect due to an error on our part.
Damaged or Incorrect Items
If you received an item that is damaged or incorrect, please let us know within 2 days of receiving it. In such cases, we will provide a prepaid return label and ensure that the correct item is shipped to you at no additional cost.
Contact Us
Our team is here to assist with any questions or concerns regarding your return. If you’re unsure about the process, need help with a specific issue, or want to discuss eligibility, please reach out to us by email or phone. We’re dedicated to making your experience with Lush Amour as seamless and satisfying as possible.