At Lush Amour, we aim to provide you with a seamless shopping experience. This shipping policy outlines how we handle shipping, delivery times, costs, and related queries for orders placed through lushamour.com.
1. Shipping Destinations
We currently ship to the following regions:
- Domestic (within [country])
Please note that certain products or regions may have specific shipping restrictions.
2. Processing Time
Orders are processed within [X] business days after your payment is confirmed. Processing times do not include weekends or public holidays. Once your order is processed, you will receive a confirmation email with tracking information.
3. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping: Estimated delivery within [X] to [Y] business days.
- Express Shipping: Estimated delivery within [X] to [Y] business days.
- International Shipping: Estimated delivery within [X] to [Y] business days, depending on your location.
Please note that delivery times may vary based on the destination, customs delays, or other unforeseen circumstances.
4. Shipping Costs
Shipping charges are calculated at checkout based on the shipping method, destination, and total order weight. Any applicable taxes or customs fees for international shipments are the responsibility of the buyer and will be collected by the carrier at the time of delivery.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package online. Please allow up to [X] hours for the tracking information to update after receiving the email.
6. Lost or Damaged Shipments
Lush Amour is not responsible for lost, stolen, or damaged packages. However, if your order arrives damaged or you experience an issue with your shipment, please contact us at [your email] within [X] days of receiving your order. We will assist in resolving the issue with the carrier.
7. Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. If you realize there is an error in your shipping information, contact us immediately at [your email]. Once an order has shipped, we cannot make changes to the address. Any additional shipping charges resulting from incorrect address information will be the responsibility of the customer.
8. Shipping Delays
We strive to ensure timely deliveries, but there may be delays due to unforeseen circumstances such as weather, carrier issues, or holidays. In the event of significant delays, we will notify you and work with the carrier to provide updates on your order.